Terms of service

1. Who we are

humanoid4rent.com ("the platform") is an online marketplace that introduces organisations wanting to hire humanoid and legged robots to the suppliers that own and operate them. It is operated by ROBOTio s.r.o., registered at Argentinská 1624/32b, Holešovice, 17000 Praha 7, company number IČO 29822475, entered in the Czech public register of economic subjects (ARES). VAT status: no VAT registration recorded in the register.

2. What the platform does, and what it does not do

The platform publishes supplier listings, collects requirements from buyers as a structured brief, routes that brief to suppliers whose declared service area and equipment fit it, and carries the resulting quotes and messages.

The platform does not own robots, employ operators, or perform any part of the service. A booking arranged through the platform is a contract between the buyer and the supplier. The platform is not a party to that contract and does not guarantee its performance.

The platform does not offer instant booking. A brief is a request, not a reservation. Availability is confirmed by the supplier, and a date is only held once a supplier has placed a hold against it.

3. Accounts and organisations

An account belongs to a person; the commercial relationship belongs to an organisation. A person acts for an organisation through a membership with a defined role, and you are responsible for keeping your credentials secure and for the acts of people you invite. Platform staff roles are granted separately and cannot be obtained by editing an organisation profile.

4. Briefs, quotes and bookings

A brief is shared with the suppliers matched to it, and with nobody else. A quote is an offer from a supplier on the terms it states. Quotes are stored immutably: a supplier who wants to change a quote issues a new version, and the buyer can see what changed.

A booking is formed when the buyer accepts a quote and the supplier confirms. The supplier cancellation policy shown on the quote is the one that applies.

5. Fees

Buyers pay nothing to the platform for using it. Suppliers pay a commission on the delivered value of a booking. The commission rate, the line types that form its base, and the point at which it is earned are published in the supplier agreement and held in platform settings. Pass-through transport cost, travel time, accommodation, tax and refundable deposits are excluded from the commission base.

Advertising and subscription products are separate from commission. Buying one does not reduce commission and does not change organic ranking.

6. Content, evidence and moderation

Suppliers are responsible for the accuracy of their listings, images and capability claims. Media must record its provenance, so that a real job at a real event is distinguishable from a manufacturer demonstration reel. The platform may ask for evidence, may request changes, and may unpublish content that is misleading.

A verification badge records a specific, dated check of a specific thing, such as company identity or access to a named robot. It is not a general endorsement of a supplier, and it is not a statement that a robot will perform a particular task.

7. Acceptable use

You may not misrepresent who you are or what equipment you control, list robots you have no access to, publish media you have no right to use, attempt to move a matched brief off the platform to avoid commission, scrape the platform, or use it to arrange anything unlawful or unsafe.

8. Disclaimers and liability

The platform does not independently test robots or observe deployments. Listing content, specifications and capability claims originate with suppliers. To the extent permitted by law, the platform gives no warranty that a supplier will be available, that a robot will perform as described, or that a deployment will succeed. The platform's liability to a buyer or a supplier for its own services is limited to direct damage caused by a breach of these terms, up to the fees that party paid to the platform in the twelve months before the claim, and in any case up to EUR 5,000. This limit does not apply to damage caused intentionally or by gross negligence, to injury to life or health, or where mandatory law does not allow it. The platform is not liable for the performance of a booking, which is a matter between the buyer and the supplier.

9. Suspension and termination

The platform may suspend an account or an organisation where there is evidence of misrepresentation, unsafe practice or non-payment. Where suspension is not urgent, the reason will be given and there will be an opportunity to respond.

10. Changes to these terms

Material changes are notified in advance to the email address on the account, with the date they take effect, and at least 30 days before that date. Where a change is required to comply with a legal obligation, or to address an immediate safety or security risk, it may take effect sooner and the reason is given with the notice. A supplier who does not accept a change may close their account before it takes effect without penalty, and bookings already confirmed continue on the terms they were made under.

11. Governing law and disputes

These terms are governed by the law of the Czech Republic, and the courts with jurisdiction over the registered office of ROBOTio s.r.o. hear any dispute, save where mandatory consumer or platform-to-business rules give you a different forum.

12. Suppliers related to the operator

ROBOTio s.r.o., which operates the platform, also offers its own services on it under the names ROBOTio, ROBOrevue and ROBOFONICA. These profiles belong to the same legal entity. They are ranked by the same rules as every other supplier, have no priority when briefs are matched, have no access to the quotes of other suppliers, and complaints about them are handled by a person who does not work on their bookings. A brief is never sent to two of these profiles at once, so you never receive two quotes from the same company.

13. Contact

Write to info@humanoid4rent.com, or to ROBOTio s.r.o. at Argentinská 1624/32b, Holešovice, 17000 Praha 7.